Shipping policy

Last updated: October 10, 2026.

This policy describes the delivery of parts and complete bicycles by FatbikesForYou. The agreements specified with your order or agreed upon separately remain valid.

1. Individual parts

For parts that are in stock and delivered in the Netherlands, the promise stated on the product page applies: order before 23:59, receive it tomorrow. A different delivery time stated for the product or a delivery date agreed with you separately takes precedence.

For Belgium, delivery is generally expected within 2–4 working days after dispatch. For other destinations, the delivery time stated at purchase or agreed with you in advance applies. The next-day delivery promise for the Netherlands does not automatically apply to destinations abroad or complete bicycles.

We use parcel carriers such as PostNL, DHL, or DPD, among others. The carrier depends on the destination and the product. A different schedule may apply during holidays or in the event of a stock issue. We will inform you of any relevant delay.

2. Complete bicycles and large products

Complete bicycles are transported differently than regular packages, for example via GrootPakket. Delivery depends partly on stock availability, the chosen model, any assembly, and the transport schedule. A general shipping promise for individual parts does not automatically apply to a complete bicycle.

The delivery time stated at the time of purchase or agreed upon with you in advance applies. If a specific date is important, for example for a birthday, please discuss this before purchase so that it is clear whether that date is being agreed upon. The carrier or we will contact you when a delivery appointment is required.

You will receive the version you ordered: in a box, assembled, or with the service described therein. Additional assembly is only included if this is part of your chosen version or agreement.

3. Shipping costs and destinations

The applicable shipping costs are shown before finalizing your order. The amount may vary by destination, size, weight, and delivery method. A free shipping promotion applies according to the promotional terms stated in advance; we will not add any unexpected costs afterwards for the agreed delivery.

The available destinations are shown during the checkout process. Please contact us if your address is not accepted or if you require separate transport. We will confirm the options, price, and schedule before you agree to them.

4. Tracking and receiving

For a package, you will receive a shipping notification with track & trace after dispatch as soon as it is available. For special transport, the information can be provided via a delivery appointment. Creating a shipping label does not yet mean that the product has already been handed over to the carrier.

Check your delivery details and report any errors immediately. If a shipment is returned due to an incorrect address provided by you or failure to pick up, we will discuss the next steps. We will only charge any reasonable additional costs to the extent permitted by law and after a clear explanation. Failure to pick up is not, in itself, a clear declaration of withdrawal; please let us know if you wish to cancel the purchase.

5. Damage, loss, or delay

Please contact us in the event of a damaged or missing delivery. Photos of the product and packaging can assist our investigation. Failure to report immediately or to take photos does not automatically invalidate your legal rights.

In the case of a consumer purchase, we bear the risk during transport arranged by us until the product is received by you or your designated third party, other than the carrier. We handle a complaint regarding loss or damage and coordinate the investigation with the carrier. You do not have to resolve this exclusively with the carrier yourself.

Unless a different delivery agreement is made, a delivery period of no later than 30 days after the conclusion of the agreement applies. In the event of exceeding this period, you may grant a reasonable additional delivery period, unless you are permitted to terminate the contract immediately under the law, for example in the case of an essential agreed delivery date or a refusal to deliver. In the event of a valid termination, we will refund the amounts due without undue delay. You may also exercise an applicable right of withdrawal prior to delivery.

For returns and refunds, we refer to our return policy. Questions can be sent to info@fatbikesforyou.nl or WhatsApp.