Return Policy - FatbikesForYou.nl

Last updated: September 13, 2026.

This policy applies to online purchases by consumers at FatbikesForYou. For a broken or incorrectly delivered product, the warranty policyalso applies; these rights are separate from the cooling-off period.

1. Cooling-off period

You may withdraw from the purchase without giving a reason up to and including 14 days after the day on which you, or a third party designated by you who is not the carrier, receives the product. If products from a single order are delivered separately, we calculate from the receipt of the last product. You may also withdraw before delivery. If the last day falls on a Saturday, Sunday, or public holiday, the statutory extension applies until the next working day.

2. Notify us that you are withdrawing from the purchase

Send a clear statement to info@fatbikesforyou.nl, via WhatsApp or by letter to our address below. You may use the model form at the bottom of this page for this purpose, but this is not mandatory. A reason, our own form, or prior approval is not required. Keep proof of your timely notification.

Preferably state your name, the order number, and the products you wish to return so that we can identify your return. Simply sending a package without clearly stating that you wish to revoke the purchase is not sufficient. The absence of a pre-requested return code is not, in itself, a reason to reject a valid revocation.

3. Returning

Return the products without undue delay and no later than 14 days after your notification of revocation, unless we have offered to pick them up. The shipping date counts. We will provide you with the practical return instructions. For a complete bicycle or battery, inquire in advance about the suitable return or pick-up option. This coordination does not limit your right of revocation.

Return address for complete bicycles: Popovstraat 32, Zwolle, The Netherlands. Coordinate the handover or return transport with us in advance so that the bicycle can be received properly. We will provide you with the appropriate return instructions for loose parts and batteries. Making a practical appointment is not a requirement for a valid cancellation notice.

Include sufficient order details, pack the product carefully, and return the supplied accessories. Use the original packaging if you still have it; suitable replacement packaging is also permitted. Keep your shipping receipt and track & trace.

For a return that you send yourself, the transport risk generally lies with you. If we offer to have the products picked up ourselves, the risk lies with us from the moment of transfer to the carrier engaged by us.

Batteries: Do not send a damaged, leaking, hot, or swollen battery as a normal package. Contact us first for a safe solution.

4. What may you do with the product?

You may unpack and assess a product to the extent necessary to determine its nature, characteristics, and operation, comparable to what is possible in a store. An opened package of a battery, controller, or display does not automatically exclude the cooling-off period.

Use, assembly, or modifications that go beyond what is necessary for this assessment may cause a reduction in value. Examples include damaged plugs, cut cables, altered wiring, or obvious driving damage. Only an actual, substantiated reduction in value resulting from further handling may be at your expense, and only if we have provided the legally required information regarding withdrawal. There is no standard penalty or automatic withholding percentage.

5. Return costs

In the event of withdrawal because you wish to cancel the purchase, you will pay the direct costs of return shipping, provided you were correctly informed about this prior to purchase. You may choose a suitable carrier. If you ask us to provide a return label, you will receive the price first and decide for yourself whether to use that label. Using our label is not mandatory.

Return transport of complete bicycle: €100 including VAT. This is the rate for the return transport of a complete bicycle arranged by us to Popovstraat 32 in Zwolle in the event of withdrawal. Please contact us to arrange the transport. If you return the bicycle yourself or arrange suitable transport yourself, we will not charge these transport costs; you will pay any costs of your own carrier yourself.

For products that, by their nature, cannot be returned by regular mail, such as a complete bicycle, we may only charge you for the return costs if we informed you of the amount or a reasonable estimate thereof prior to the purchase. If this mandatory cost information is missing from your purchase, we will not charge you for these return costs. The amount of €100 is not a fixed cancellation or administration fee.

We do not charge fixed cancellation fees, administration fees, or restocking costs in the event of a valid withdrawal.

If we have delivered incorrectly or if you are entitled to a statutory warranty, we will bear the necessary costs of the solution, including the required transport. Please contact us so that we can arrange this.

6. Refund

We will refund the amounts to which you are entitled without undue delay and no later than 14 days after your notification of withdrawal. Unless we have offered to collect the products ourselves, we may wait until we have received the products back or until you demonstrate that you have returned them, whichever occurs first. As soon as a refund is possible, we will process it as soon as possible, usually within 5 working days, without exceeding the statutory time limit.

In the event of cancellation of the entire order, we will refund the purchase amount and the original delivery costs up to the amount of the cheapest standard delivery we offered. We are not required to refund extra costs for a voluntarily chosen, more expensive delivery method. If you return only part of your order, the original delivery costs will in principle remain due.

We will refund using the same payment method, unless we expressly agree otherwise together. We do not charge any fees for this and do not require you to accept a credit voucher. We will explain any permitted reduction in value or agreed direct return costs separately.

7. Exceptions and exchanges

Only statutory exceptions can exclude the cooling-off period. For example, a product that is not manufactured in advance but is made genuinely according to your individual specifications or is clearly intended for you personally, provided you have been properly informed of the exception beforehand.

Purchasing a standard product specifically for you, choosing a standard color or version, selecting a standard setting, or having a bicycle fitted as standard is not in itself a customization exception. A product is also not automatically excluded simply because it is electronic, upgradeable, or discounted.

Exchanges are possible by mutual agreement. A request to exchange does not affect your statutory rights of withdrawal and warranty. There is no general statutory cooling-off period for a purchase concluded entirely in a physical store; there usually is for an online purchase that you pick up.

8. Contact and model withdrawal form

Bosman Ondernemingen, trading under the name FatbikesForYou
Houthakkersweg 11
8091 DC Wezep, Netherlands
Chamber of Commerce: 97795151
VAT ID: NL005288097B56
Email: info@fatbikesforyou.nl
WhatsApp: +31 6 43224955
Website: www.fatbikesforyou.nl

The address mentioned above in Wezep is our registered office and correspondence address. Complete bicycles are to be returned to Popovstraat 32, Zwolle, The Netherlands. Coordinate the transfer or return transport with us in advance. You will receive appropriate return instructions for loose parts and batteries.

Use the text below only if you wish to withdraw from the agreement. You can copy this into an email or print it out. Cross out what is not applicable.

To: Bosman Ondernemingen / FatbikesForYou, Houthakkersweg 11, 8091 DC Wezep, The Netherlands, info@fatbikesforyou.nl.

I/We hereby inform you that I/we revoke our agreement regarding the sale of the following goods/delivery of the following service:

Goods/service: ................................................
Ordered on/received on: ................................................
Consumer(s) name: ................................................
Consumer(s) address: ................................................
Order number (optional): ................................................
Date: ................................................
Consumer(s) signature, only when this form is submitted on paper: ................................................